- info@aquaresponse.co.uk
- 02920 885660
Aqua Response Limited (hereafter known as Aqua Response’, ‘we’, ‘our’ or ‘us’) takes your privacy seriously. This Privacy Notice describes our privacy practices in relation to information that we collect through our website, phone, email and site surveys.
This Privacy Notice outlines:
Aqua Response provides a range of services including drain cleaning, CCTV drain surveys, integrity testing and manhole relining, and groundworks services.
If you have a query in relation to how your data is handled, you can contactus by email or phone:
Personal information means information relating to a living individual who is or can be identified either from the data or from the data combined with other information.
Sensitive personal information relates to the processing of special categories of personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade-union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation.
Processing means performing any operation or set of operations on data including obtaining, recording, or keeping data, collecting, organising, storing, altering, or adapting the data, retrieving, consulting, or using the data, disclosing the information or data by transmitting, disseminating, or otherwise making it available, aligning, combining, blocking, erasing, or destroying the data.
A Data Subject is a living individual who the personal information relates to.
A Data Controller is a person or entity who, either alone or jointly with others, determines the means and purposes for processing personal data.
A Data Processor is a person or entity who processes personal informationon behalf of the Data Controller.
We may collect information from you offline, such as during on-site visits, during phone calls with our employees/representatives, or when you contact us.
We collect information such as your contact details, address, postcode, or your preferred means of communication (including email) when you voluntarily provide it.
You can browse our website without disclosing any information about yourself. Where we do request information from you, it is only information which we need to be able to provide you with the service(s) you have requested. By entering your details in any fields requested, such as your name, email address, telephone, or mobile number you enable us to provide you with the service(s) you select and for market research, which allows us to understand how to provide a better service for all customers.
We will tell you if we would like to send you information about our services or products and give you the choice to opt-in. We will also give you the opportunity to easily opt-out at any time.
From time to time, we will take photos or videos of employees to promote the workings of the business and/or for employee safety audits on sites – these may be displayed on our website, within our internal client relationship systems, our intranet, on our social media sites, on brochures or other promotional material. Each employee will be asked, in advance, if they wish to participate. Partaking in the video or photo is therefore deemed as consent for this processing.
Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the site you are using. Your IP Address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). An IP Address may be identified and logged automatically in our server log files whenever you access the website, along with the time of the visit and the page(s) that you visited. Collecting IP Addresses is standard practice and is carried out automatically by many websites, applications, and other services, such as Google Analytics. We may use IP Addresses to calculate usage levels of the web site, to administer the site and to diagnose problems.
Many devices will have their own privacy settings and notices under which they may collect your information, so you may wish to check your device settings to obtain details of such processing.
“Cookies” include commonly used pieces of information in the form of small files that are placed on an individual’s device to enable the individual to more easily communicate and interact with the website. When you visit a website, it can send one or more cookies to your device. These cookies enable us to store information about your device which helps us, amongst other things, to provide you with a good experience when you browse and enhance the level of services and functions provided. Please review our Cookies Policy (which can be found here on our website) for more information.
We may collect publicly available information from social media websites, applications, and online content.
We will process certain personal information about our employees, that we collect during the job interview process, at the start of employment and in the course of employment. We process this personal data to the extent permitted or required under applicable law, for purposes connected with employment, such as human resources, payroll management and administration. We may process special categories of personal data such as medical data. We may process criminal convictions data such as your driver’s licence and penalty point data, when required, during the course of your employment with us.
We will process information you provide to us via the recruitment process including references, results of pre-employment screening, employment history, relevant experience, achievements, skills and qualifications, the outcome and results of any interviews or tests (which are part of the recruitment process) and any other information you provide us in the context of the recruitment process. The information provided enables us to consider you for the recruitment process.
We, and the companies that process recruitment-related information on our behalf, will use your personal information for the purposes of recruitment, including to evaluate your application and assess your suitability for the role in question, make a decision about whether you should be selected for interview and appointment, conduct relevant pre-employment screening (e.g. verify your address, academic qualifications and work experience), review and audit the recruitment process and its outcomes and identify any future employment opportunities which may be of interest to you.
We may process your personal data as part of using the Fleetmatics and GeoPal applications, the purpose of which is to assist with scheduling jobs, to identify the location of vehicles, to monitor assets, to assist job management, to provide training and to assess time management as part of our quality control processes to ensure no overcharging, or undercharging, of customers is occurring.
From time to time, we will use personal data of employees to promote the workings of the business, for example, an employee’s bio included within a tender document.
Your information will only be accessed and processed by authorised personnel, including recruiting line managers, HR professionals and occupational health professionals, who are directly involved in the management and administration of your personal data and have a legitimate need to access your personal information.
Front and rear-facing cameras may capture personal data of third parties. These cameras are installed for the purpose of reviewing accidents and will not be driver-facing.
We have phone recording applications in place to record incoming and outgoing calls for training, quality and dispute resolution purposes.
Our phone recordings will contain personal information discussed over the phone and this data will be retained for a period of 6 months or until a dispute is resolved (if unresolved within 6 months).
Our legal basis for collecting and using the Personal Data described above will depend on the Personal Data concerned and the specific context in which we collect it.
Our legal basis for processing Personal Data in certain circumstances will be in the instances where we need the Personal Data to perform a contract with you or to enter a contract with you. In some cases, we may also have a legal obligation to collect Personal Data and Special Categories of Personal Data (e.g., assessment of capacity to work). If we ask you to provide Personal Data to comply with a legal requirement or to enter into a contract with you, we will make this clear at the relevant time and advise you whether the provision of your Personal Data is mandatory or not (as well as of the possible consequences if you do not provide your Personal Data).
We will collect and use your Personal Data where the processing is in our legitimate business interests, such as for fraud prevention, to ensure network and information security or for administrative transfers within the McBreen Group.
We will respect your right to privacy and only contact you if we have your consent, and we will only use methods you have agreed to. This may be post, face to face, email, text message, telephone, or any other available messaging service.
We do not contact children with details of our services.
We will not sell your details to other organisations but we may use marketing agents to act on our behalf.
You can withdraw consent at any time, and we will stop sending you details of our marketing offers. If you change your mind at any time about the contact methods you have agreed to, or to withdraw your consent, just let us know:
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.
Please contact us (using the contact details provided above) if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out below:
We have implemented appropriate organisational, technical, and administrative measures to protect Personal Data within our organisation, including security controls to prevent unauthorised access to our systems. While we take reasonable steps to secure your Personal Data from loss, misuse, interference and unauthorised access, modification, and disclosure, you should be aware no security procedures or protocols are ever guaranteed to be 100 percent secure from intrusion or hacking, and there is therefore always some risk assumed by sharing Personal Data online. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the Contact Us section below.
Data Protection laws exist to protect and safeguard your rights and to ensure your personal information is processed in a fair and transparent way. We decide what personal information we need to collect about you, how we use it, who we share it with and how long we keep it. This makes us the Data Controller of your personal information for Data Protection purposes. We may use Data Processors to act on our behalf however, this will always be under contract and after we have assessed their suitability. They are obliged to process your information only according to our instructions, keep it safe and not use your details for any other purposes. We will not sell your details to any other companies for them to use for their own purposes.
Data Protection laws give you rights relating to your personal information and set out rules that organisations acting as Data Controllers or Data Processors, must abide by. Your rights, as outlined in this notice, enable you to ensure that your personal information is accurate, is only made available to those that should have it and is only used for the purposes you expect. Any rights request you make will be met within one month. If there are exceptional circumstances where this timescale cannot be met, we will contact you and explain this to you.
At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:
If you would like to access, correct, amend, remove, object or limit the use or disclosure of any Personal Data about you that has been collected and stored by us, or have it transferred to another organisation, please notify us at info@aquaresponse.co.uk so that we may consider and respond to your request in accordance with applicable law.
You can opt-out of receiving marketing messages from us, or our business partners, at any time by unsubscribing through the unsubscribe or opt-out link in an email or by sending an email to marketing@aquaresponse.co.uk. We will comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative or service messages. For your protection, we only implement requests with respect to the Personal Data associated with the particular email address that you use to send us your request, and we need to verify your identity before implementing your request. We will action your request within one month. Please note that we need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such access, change or deletion.
We will not keep your personal data for longer than is needed for the purpose the data was originally collected, including to pursue our legitimate business interests, comply with our legal obligations, resolve disputes, and enforce applicable agreements. We have a Records Retention Policy and Schedule in place which outlines all timelines for retaining data records.
If you would like further information about the periods for which your personal data will be stored, please contact us using the contact details in the “Contact Us” section of this Notice.
Some websites, social media and applications permit you to link to other websites on the Internet through direct links or through applications such as “share” or “like” buttons, and other websites likewise may contain links to our sites. The information practices or content of such other websites is governed by the privacy statements of those websites and not by this Privacy Notice. We encourage you to review the privacy policies found on such other websites, services, and applications to understand how your information is collected and used by them.
Similarly, please note that we are not responsible for the collection, use and disclosure policies and practices (including the data security practices) of other organisations, such as Apple, Facebook, Google, LinkedIn, Microsoft, RIM, Twitter or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer, including any Personal Data you disclose to other organisations through or in connection with Social Media Pages.
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
We do not knowingly or specifically collect information about minors under the age of 16. If you believe that we have mistakenly or unintentionally collected such information, please notify us at marketing@aquaresponse.co.uk so that we can delete the information from our servers.
We will take any privacy complaint seriously and any complaint will be assessed with the aim of resolving any issue in a timely and efficient manner. We request that you cooperate with us during this process and provide us with any relevant information that we may need.
If after our investigation and response you are still unhappy, you can make a complaint to the Information Commissioner’s Office (ICO) or get advice from the ICO.
See below for details:
